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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jack McKenzie

June 17, 2025

5  out of  5
rating by Jack McKenzie
"Lina was terrific ! She was friendly and very helpful in reviewing all of my policies and coverages. Thank you !"
We responded:
"Thank you, Jack! I'm happy to hear that Lina provided such friendly and helpful service while reviewing your policies and coverages. We appreciate your feedback and are here for any future insurance needs you may have. Let us know if there's anything else we can assist you with!"
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hameed zada

June 15, 2025

5  out of  5
rating by hameed zada
"Great service"
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Karen English

June 14, 2025

5  out of  5
rating by Karen English
"I just wanted to drop a line of extreme thanks and appreciation for Kaitlyn. She is wonderful! We just recently experienced multiple claims/losses due to the June 1, 2025 hail storm. State Farm has been incredible at every turn and Kaitlyn has been particularly a stand out! So, so appreciative for Kaitlyn being there!"
We responded:
"Thank you, Karen, for your kind words! I'm delighted to hear that Kaitlyn has been such a great support during your claims process. It's wonderful to know that our team could assist you effectively after the hail storm. We’re always here to help with anything you need!"
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Craig Zaunbrecher

June 12, 2025

5  out of  5
rating by Craig Zaunbrecher
"I had a positive experience, my call was taken immediately and Lina explained my options in a manner I could easily understand. The issue at hand was dealt with in a timely manner."
We responded:
"Thank you for your review, Craig! I'm happy to hear that Lina was able to assist you promptly and clearly. Our team is dedicated to providing efficient and understandable service. Let us know if there's anything else we can do for you!"
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El Junior LSX

June 12, 2025

5  out of  5
rating by El Junior LSX
"I’ve been a customer since 2014 . Staff is very professional and polite always willing to help. Every time I have question or concern I call and speak with Lina. I recommend Kathleen Alexander StateFarm to all my family and friends. #1 insurance!!!"
We responded:
"We appreciate your kind words very much- it is a pleasure doing business with you!"
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Kassidy Ketron

June 12, 2025

5  out of  5
rating by Kassidy Ketron
"Cross helped me get a car insurance plan that saved me almost $200/month. He was so laid back and helpful in answering all my questions. Working with him was an absolute pleasure."
We responded:
"Thank you for your review, Kassidy! I'm happy to hear that Cross was able to assist you in finding an effective insurance plan. It's wonderful to know that his laid-back and helpful approach made your experience enjoyable. If you need further assistance, feel free to reach out anytime!"
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Johnathon Miranda

June 9, 2025

5  out of  5
rating by Johnathon Miranda
"Greatly appreciate the service! Lina was very helpful! And able to provide affordable insurance for my motorcycle!"
We responded:
"Thank you, Johnathon! I'm happy to hear that Lina was able to assist you with affordable insurance. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Mohammad Akkad

June 5, 2025

5  out of  5
rating by Mohammad Akkad
"I recently returned to the Kathleen Alexander State Farm office thanks to the outstanding service provided by Cross. His professionalism and deep understanding of my insurance needs made the process smooth and stress-free. I’m grateful for his dedication and highly recommend him to anyone looking for a knowledgeable and reliable agent."
We responded:
"Thank you, Mohammad! I'm happy to hear about your positive experience with Cross. His dedication and expertise are truly valued here. If you have any more questions or need assistance in the future, feel free to reach out. Thanks for choosing us!"
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Denise JORDAN

June 5, 2025

5  out of  5
rating by Denise JORDAN
"DOMINIQUE WAS VERY KNOWLEDGEABLE AND VERY PATIENCE THANK YOU FOR YOUR CONCERN...."
We responded:
"Thank you for your review, Denise! I'm happy to hear that Dominique provided knowledgeable and patient service. Your satisfaction is important to us, and we're here to help with any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Meera Riner

June 4, 2025

5  out of  5
rating by Meera Riner
"I recently moved to Texas and had to get auto insurance and homeowner’s insurance. BIG props to Kaitlyn for her incredible support and guidance through this complex journey. I could not have done this without her"
We responded:
"Thank you, Meera! I'm so happy to hear that Kaitlyn was able to provide you with the support and guidance you needed during your move. We appreciate your business with us for your insurance. If you have any questions, feel free to reach out anytime!"
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Travis Brewer

June 3, 2025

5  out of  5
rating by Travis Brewer
"Can’t thank Cross enough for his help and assistance with our policies! He took all the guess work out of switching providers and assuring we had the right amount of coverage and protection. Super knowledgeable, responsive, and personable! Cross exemplifies what it means to go above and beyond for his customers and their needs!"
We responded:
"Thank you, Travis! I'm happy to hear about your positive experience with Cross. His dedication to making the process smooth and ensuring you have the right coverage is truly appreciated. We’re here to help with any future needs!"
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luz garcia

June 2, 2025

5  out of  5
rating by luz garcia
"Thank you Dominique and Victor for explaining discounts and bundle services on my policies."
We responded:
"Thank you, Luz Garcia! I'm happy to hear that Dominique and Victor were able to assist you with your policies. We appreciate your feedback and are here to help with any questions or needs you may have."
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Amy Varvil

May 29, 2025

5  out of  5
rating by Amy Varvil
"Kaitlyn went above and beyond to make sure I have a plan that works best for me. Thanks Kaitlyn!!!!"
We responded:
"Thank you, Amy, for sharing your experience! I'm glad to hear that Kaitlyn was able to assist you in finding the perfect plan. We appreciate your feedback and are here to help with any future needs or questions."
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Ruby Sellers

May 29, 2025

5  out of  5
rating by Ruby Sellers
"I have worked with Victor at her office. He is great! Very patient and was good at answering all my questions. He always follows up in a timely matter"
We responded:
"Thank you so much Ruby! We love helping you out :)"
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edward adelman

May 29, 2025

5  out of  5
rating by edward adelman
"The agency has been very helpful since I switched coverages to State Farm. They have suggested coverage changes which saved me premium dollars. Their customer service has been great including my most recent video conference with Lina Martinez."
We responded:
"Thank you, Edward, for sharing your experience! I'm glad to know that our team has been helpful and that the coverage suggestions have resulted in savings for you. It's wonderful to hear that Lina provided excellent service during your recent video conference."
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Mary Villafranca

May 28, 2025

5  out of  5
rating by Mary Villafranca
"We were treated professionally the entire time. I cannot believe how much we are saving with moving from the other insurance company to State Farm. Thank you for helping us save money! Thank you Cross and Mrs. Alexander."
We responded:
"Thank you, Mary, for sharing your experience! I'm glad to hear that you felt treated professionally throughout the process. It's wonderful that we could assist in helping you save money by switching to State Farm. If you have any further questions or need assistance, feel free to reach out. We're here to help!"
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Andrea Riddle

May 28, 2025

5  out of  5
rating by Andrea Riddle
"Victor is an incredible asset to your Agency. We reviewed all of our policies with his help to make sure we had all available discounts and coverages that we needed. He even took the time to give us much needed tips about Drive Safe and Save on our auto policies. Victor explained everything to us in detail. He is super nice and knowledgeable about all State Farm Policies. Thanks Victor for all your help."
We responded:
"Thank you, Andrea, for your wonderful feedback! I'm delighted to hear that Lina provided such thorough and helpful service. Her dedication to explaining everything in detail truly makes a difference. We're grateful to have her on our team. If you have any more questions or need assistance in the future, feel free to reach out!"
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Kyle Welgehausen

May 27, 2025

5  out of  5
rating by Kyle Welgehausen
"Very helpful and responsive, did their best to save me money"
We responded:
"Thank you, Kyle, for sharing your experience! I'm glad to hear that our efforts to assist you and find savings were appreciated. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!"
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John Ezrow

May 27, 2025

5  out of  5
rating by John Ezrow
"Visited my agent's office today for a review of my home and auto coverage. Lina was very helpful, explained everything, and answered all of my questions. Kathleen Alexander's office has always been great to work with!"
We responded:
"Thank you, John, for sharing your experience! I'm glad to hear that Lina was able to assist you effectively and provide clear explanations. It's wonderful to know that our office continues to meet your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!"
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kleizer bayaua

May 23, 2025

5  out of  5
rating by kleizer bayaua
"Kaitlyn at State Farm made switching my insurance between states super easy! Not only did she guide me through the whole process, but she also managed to lower my bill. She's really easy to work with and knows her stuff. Highly recommend reaching out to her!"
We responded:
"Thank you, Kleizer, for sharing your experience! I'm glad Kaitlyn was able to assist you with switching your insurance and even help reduce your bill. Her expertise and dedication make her a valuable part of our team. If you have any more questions or need further assistance, feel free to reach out anytime."
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Karenthia Jones

May 14, 2025

5  out of  5
rating by Karenthia Jones
"Kudos to Lena Martinez for her Patience, Knowledge and Support on assisting me when I call in. Thanks Again Lena, and May God Bless U to continue to be a Great Asset to State Farm."
We responded:
"Thank you, Karenthia for the five-star rating! We’re honored to have you as a customer at our State Farm office in Fort Worth, TX."
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Bruce Casten

May 13, 2025

5  out of  5
rating by Bruce Casten
"Lina was quick to help us insure our new vehicle with Kathleen Alexander's office. She acted professionally, answered all my questions and took care of us like a "good neighbor"."
We responded:
"Thank you for the wonderful review, Bruce! Karisa is a fantastic asset to our team and we’re happy to hear she was able to help you with your homeowner's insurance policies! We are always here for you."
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S Bulla

May 12, 2025

5  out of  5
rating by S Bulla
"Lina has been a Wizard helping me navigate through a multi-vehicle coverage issue with lots of changes. She is knowledgeable, professional, very patient, and wants to assure your understanding of changes being discussed. If there were ten stars, I’d give her 10!!"
We responded:
"Thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Lina cares a lot about our customers."
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Ashley Valdez

May 12, 2025

5  out of  5
rating by Ashley Valdez
"Lina was a great help to me when I was looking for renter’s insurance. She was efficient and great at explaining everything in simple terms. Highly recommend her if you need help with anything relating to insurance."
We responded:
"Thank you, Ashley, for sharing your experience! I'm happy to hear that Lina was able to assist you efficiently and make everything clear. Your recommendation means a lot to us. If you have any more questions or need further assistance, please feel free to reach out."
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Angel Torres

May 9, 2025

5  out of  5
rating by Angel Torres
"Victor was good help and patient."
We responded:
"Thank you, Angel, for sharing your experience! I'm glad to know that Victor was able to assist you with patience and care. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"