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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Linda Breed

September 4, 2026

5  out of  5
rating by Linda Breed
"Cross has been helping me to come back home to state farm were I being he made it easy for me answer all what I ask easy to talk to y'all are luck to have him and I am to looking forward to having cross as my agent and will remend him to other people that need someone like him"
We responded:
"Thank you, Linda! I'm really happy to hear that Cross made your transition back to State Farm smooth and enjoyable. We're lucky to have him on our team, and it's great to know you're looking forward to working with him. Your recommendation means a lot to us. Let us know if we can help with anything else!"
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Sandra Roberts

September 3, 2026

5  out of  5
rating by Sandra Roberts
"I’m so excited to be save money on my car insurance. Ask for Cross. He’s the BEST at finding you the right coverage at the right price. It’s always a pleasure working with someone who listens to your needs and explains the best coverage. I’m so tickled pink, I invited him to Thanksgiving dinner. 🤩"
We responded:
"Hey, Sandra! Thank you for making us smile with your review and for recognizing how much care Cross put into helping with your car insurance. It sounds like he really earned that Thanksgiving dinner invitation by listening closely, explaining your coverage clearly, and making the experience one worth celebrating!"
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Mae Preston

September 2, 2026

5  out of  5
rating by Mae Preston
"My Customer Relations Rep, Jocelyn Sepulveda, was incredibly helpful & knowledgeable. Her professionalism & assistance was next level. She made the process extremely smooth & effortless. I greatly appreciate her taking care of me & explaining everything in such detail for my understanding. She was profoundly prompt in following up. I received all documents with attachments in a timely manner with clear instructions. OBTW, I have insured 2 vehicles as well as my homeowners insurance. Kathleen Alexander has an amazing staff; I've been with her agency for decades & hope to be a client for many years to come.😊"
We responded:
"Mae, thank you for taking the time to leave us a review! I'm so happy to hear that Jocelyne provided you with such exceptional service and made everything smooth and easy for you. It's wonderful to know that our team's efforts have been appreciated over the years. We're grateful to have you with us and look forward to continuing to serve you. Feel free to reach out if you need anything else!"
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Elida Martinez

September 2, 2026

5  out of  5
rating by Elida Martinez
"I really want to recognize Jocelyne for the way she personally helped me through a very frustrating claims process. She didn’t just give me information and send me on my way—she actually took the time to listen, explain everything clearly, and help me figure out what steps I could take next. She went above and beyond to make sure I had the right information and didn’t feel like I was dealing with everything on my own. Honestly, she made more of a difference for me than anyone I spoke with in the Claims Department. I’m truly grateful for her kindness, patience, and genuine willingness to help. Thank you, Jocelyne, for making a stressful situation a little easier for me."
We responded:
"Elida, thank you for taking the time to leave us a review! I'm so happy to hear that Jocelyne was able to support you through the claims process and make things a bit easier. It's wonderful to know she provided the guidance and care you needed. We're grateful to have her on our team. Let us know if we can help with anything else!"
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Lisa McNey

August 27, 2026

5  out of  5
rating by Lisa McNey
"I had a great experience with Cross from Kathleen Alexander State Farm. His customer service was exceptional. He made the process super simple and made me feel very welcome as I joined the State Farm Family. Highly Recommend!"
We responded:
"Lisa, thank you for taking the time to leave us a review! I'm happy to hear that Cross provided you with exceptional service and made you feel welcome. We appreciate your recommendation and are glad to have you as part of our State Farm family. Let us know if we can help with anything else!"
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Kaitlyn Howard

August 27, 2026

5  out of  5
rating by Kaitlyn Howard
"Just wanna say a quick thank you to Cross for helping us get first time home owners insurance! Didn't have a clue where to start ,he walked me through every step! And on top of that he bundle us with 2 auto policies as well! Y'all give Cross a call so he can save you money!!"
We responded:
"Thank you, Kaitlyn! I'm really happy to hear that Cross was able to guide you through getting your first-time insurance and bundle it with your policies. We appreciate your recommendation and are glad to have you with us. Let us know if we can help with anything else!"
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Cancy Umu

August 26, 2026

5  out of  5
rating by Cancy Umu
"Cross Corcoran who works with Kathleen Alexander it the Best Customer Service provider, his kindness is outstanding, his professionalism is great. I recommend. Thanks"
We responded:
"Cancy, thank you for taking the time to leave us a review! I'm happy to hear that Cross provided you with outstanding service and professionalism. Your recommendation means a lot to us. Feel free to reach out if you need anything else!"
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Leah Shepherd

August 25, 2026

5  out of  5
rating by Leah Shepherd
"Victor helped me out so much!"
We responded:
"Hey, Leah! Thank you for recognizing Victor and how helpful he was with your renters insurance!"
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Beatrice soria

August 25, 2026

5  out of  5
rating by Beatrice soria
"I have been with State Farm for several years, and they have always been excellent in helping me with my needs. Their staff has been extremely patient, kind, and professional. I truly appreciate the outstanding customer service and support they have provided over the years."
We responded:
"Hey, Beatrice! Thank you for being with State Farm for several years and for recognizing the care our team has shown along the way. It means a lot to hear that our team’s patience, kindness, and professionalism have stood out to you. We truly appreciate the opportunity to continue assisting you."
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Ashley Hall

August 21, 2026

5  out of  5
rating by Ashley Hall
"Called to get a quote on home and auto insurance. Cross was very helpful and thorough. After discussing all the options with me, Cross helped me lower my costs while increasing my coverage! Really great experience. I highly recommend talking with them about a quote!"
We responded:
"Ashley, thank you for taking the time to leave us a review! I'm glad to hear that Cross was able to assist you effectively and help you find better coverage at a lower cost. We appreciate your recommendation and are here if you need anything else!"
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Ashley Smith

August 19, 2026

5  out of  5
rating by Ashley Smith
"Cross is awesome. I was already established with State Farm for auto insurance and he made the transfer to Texas super super easy and got us a great price!"
We responded:
"Ashley, thank you for taking the time to leave us a review! I'm happy to hear that Cross made your transition to Texas smooth and helped you find a great deal. We're here to make things easy for you. Let us know if we can help with anything else!"
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Cera Hopkins

August 19, 2026

5  out of  5
rating by Cera Hopkins
"Cross was great! Answered all of my questions and was a joy to talk to! It is people like Cross that keep me at this State Farm location specifically - Customer Service and efficiency has always been on point with this agency, couldn’t be more thankful for them! Thank you Cross for everything you do!"
We responded:
"Cera, thank you for taking the time to leave us a review! I'm happy to hear that Cross was able to assist you and make your experience enjoyable. We truly appreciate your kind words about our customer service and efficiency. We're grateful to have you with us. Feel free to reach out if you need anything else!"
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Lee English

August 19, 2026

5  out of  5
rating by Lee English
"Awesome office! My son and daughter moved to Texas and Cross did a great job helping me with their policies. Cross was very professional and responsive! Highly recommend!!!"
We responded:
"Lee, we appreciate your recommendation! I'm happy to hear that Cross was able to assist with your son and daughter's policies. We are here if you need anything else!"
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lilian Tso

August 19, 2026

5  out of  5
rating by lilian Tso
"Great experience with Cross. Strongly recommend."
We responded:
"Lilian, I'm happy to hear you had a great experience with Cross! We appreciate your recommendation and support. Feel free to reach out if you need anything else!"
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John T

August 17, 2026

5  out of  5
rating by John T
"I had very satisfying experiences with Dominique Garcia regarding my recent home insurance policy process. She is very knowledgeable, detailed in what she’s doing. Thanks"
We responded:
"We are so glad Dominique could assist you, John! Delivering attentive, detailed, and professional guidance whenever you set up or manage your homeowners coverage is a top priority for our team. Thank you for taking a moment to leave her a shoutout!"
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Michael

August 14, 2026

5  out of  5
rating by Michael
"I am extremely happy with Mr Cross and his professionalism timely replies and dedication to helping me with every question and explaining my policy in detail to me won't and could not ask for someone better to handle my policy Thank you again Mr Cross you're the definition of great customer service."
We responded:
"Thank you, Michael! I'm glad to hear that Cross provided you with such professional and dedicated service. It's wonderful to know he was able to assist you with your questions and explain your policy thoroughly. We appreciate your feedback and are here if you need anything else!"
Profile photo of Miriam Estrada

Miriam Estrada

August 13, 2026

5  out of  5
rating by Miriam Estrada
"Thank you Jocelyne!

She helped me threw the process on adding a vehicle and answered a couple questions i had about billing , im very happy with the service i was provided, i asked she answered.

Thank you again jocelyne"
We responded:
"Thank you, Miriam! I'm glad Jocelyne was able to assist you with your billing questions. We're happy to hear you're satisfied with the service. Feel free to reach out if you need anything else!"
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macy greeson

August 12, 2026

5  out of  5
rating by macy greeson
"My husband and I recently moved from TN to TX and bought a car here in TX, so we had to get the appropriate state auto insurance. I passed Kathleen's Billboard and reached out to their office here in Fort Worth. Victor helped me and he was truly wonderful. He was full of information and was so transparent with me. He understood what I was needing and wanting and assisted me in setting up auto insurance that matched those needs. He is extremely personable and so incredibly helpful! He made a stressful situation a breeze! So thankful for this group of folks and all their help!"
We responded:
"Macy, thank you for taking the time to leave us a review! I'm really happy to hear that Victor was able to make your transition to Texas smooth and stress-free. It's great to know he provided the information and support you needed. We're grateful to have you with us in Fort Worth. Let us know if we can help with anything else!"
Profile photo of Kent Ellis

Kent Ellis

August 10, 2026

5  out of  5
rating by Kent Ellis
"Cross was extremely helpful when he called to tell me about my discounted rate for being a customer for 20+ years AND receiving a dividend for being a customer. He was very polite and was able to answer all my questions. He deserves a raise!"
We responded:
"Thank you, Kent! I'm really happy to hear that Cross was able to assist you with your discounted rate and dividend. It's great to know he provided you with the information you needed and was polite throughout. We appreciate your long-term loyalty and support. Let us know if we can help with anything else!"
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J. Lewallen

August 7, 2026

5  out of  5
rating by J. Lewallen
"Thank you Lina at Kathleen Alexander / State Farm Insurance for once again quickly helping me maintain my auto insurance on a new vehicle purchase. As always, you devoted your complete attention to ensuring that all issues were resolved and everything was in place. thanks!"
We responded:
"Thank you, J. Lewallen, for sharing your experience! I'm happy to hear that our office could assist with the insurability issues and that Kaitlyn was able to resolve the Drive Safe app situation for you. Your appreciation means a lot to us, and we're here for any future needs or questions you might have."
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rebecca logan

August 7, 2026

5  out of  5
rating by rebecca logan
"Cross was a pleasure to work with. He was informative without being pushy. He gave me my options, making sure I was clear with whatever decision I made. Gave me an open door to call if I needed help with anything.Just had a great conversation and experience overall. 10 out of 10 recommend💯"
We responded:
"Thank you, Rebecca! I'm happy to hear that Cross provided you with such a positive experience and clear information. It's great to know you felt comfortable with your decisions and that you have an open line to reach out anytime. We appreciate your recommendation! Let us know if we can help with anything else!"
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Patricia Westermann

August 6, 2026

5  out of  5
rating by Patricia Westermann
"I had an amazing experience working with Cross! He went above and beyond to help me find a great rate for my cars and renters insurance. He was knowledgeable, patient, and took the time to explain all my options so I felt confident in my decision. It's not often you come across someone who truly cares about getting you the best deal while also providing excellent customer service. I highly recommend Cross to anyone looking for insurance, he made the entire process easy and stress-free!"
We responded:
"Hi, Patricia! It's truly rewarding to hear about your interaction with Cross. Delivering knowledgeable, patient support and making sure you connect with someone who genuinely cares about your car and renters coverage is a top priority for our entire team. Thank you for recognizing his hard work and recommending him so highly!"
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Elmedin

August 5, 2026

5  out of  5
rating by Elmedin
"Cross called me about my premium being lowered and was very knowledgeable, funny and pleasant to talk to"
We responded:
"Elmedin, thank you for taking the time to leave us a review! I'm happy to hear that Cross was able to assist you with your premium and make the experience enjoyable. We appreciate your feedback and support. Let us know if we can help with anything else!"
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David Gorman

August 5, 2026

1  out of  5
rating by David Gorman
"She was horrible"
We responded:
"David, thank you for your feedback. We're sorry to hear about your experience. After reviewing the situation, we believe there may have been some confusion, as you were not a customer or prospect with our office at the time of the interaction. While we understand that situations involving insurance can sometimes be frustrating, our team is committed to treating everyone with courtesy and respect, regardless of whether they are current customers.

If there's anything we can clarify or if you'd like to discuss what happened in more detail, we welcome the opportunity to speak with you directly."
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Casandra Coen

August 4, 2026

5  out of  5
rating by Casandra Coen
"Dominique G. was so helpful and thorough on helping me build my auto and renters insurance policy. She went through all of the details with me and explained in detail any and all questions that I had. Thank you so much!"
We responded:
"Casandra, thank you for taking the time to leave us a review! I'm glad to hear that Dominique was able to assist you with your insurance policies. We always aim to make sure all your questions are answered thoroughly. We're always happy to help if anything comes up."