State Farm® Insurance Agent Kathleen Alexander
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Annabelle Rodriguez
April 24, 2026
5
out of
5
rating by Annabelle Rodriguez
"Victor reached out to me and helped me reinstate my account, very helpful and professional, I enjoyed speaking with him, great service. Thank you!"
We responded:
"Thank you, Annabelle, for sharing your experience! I'm glad Victor was able to assist you with reinstating your account and that you enjoyed speaking with him. We appreciate your kind words about our service. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
Lynn Tolleson
April 21, 2026
5
out of
5
rating by Lynn Tolleson
"Cross is a fantastic agent"
We responded:
"Thank you, Lynn! I'm happy to hear that Cross has made such a positive impression. Our team is dedicated to providing excellent service, and it's great to know we're meeting your expectations. If you ever need anything else, feel free to reach out!"
Brian Podbielski
April 20, 2026
5
out of
5
rating by Brian Podbielski
"joscelyn your the best . verv professional and adiquate."
We responded:
"Hey, Brian! Thank you for the shoutout, we appreciate you recognizing the professionalism and help you received."
Peter K
April 18, 2026
5
out of
5
rating by Peter K
"Cross is really awesome and professional. He helped me with all the information and insurance needs."
We responded:
"Thank you for your review, Peter! I'm happy to hear that Cross provided you with the information and assistance you needed. Our team is dedicated to offering professional and helpful service. If you have any more questions or need further assistance, feel free to reach out!"
greg lapapa
April 18, 2026
5
out of
5
rating by greg lapapa
"What a great experience dealing with this team and truly met a superstar in Cross, was moving from out of town and he helped me with the transfer of auto and umbrella policy"
We responded:
"Thank you, Greg, for sharing your experience! I'm glad to hear that Cross was able to assist you with your move and policy transfers. Our team is dedicated to making transitions as smooth as possible. If you need anything else, feel free to reach out!"
Chrissy Reyes
April 15, 2026
5
out of
5
rating by Chrissy Reyes
"This was my first time having to get my insurance and Dominique Garcia was very helpful and knowledgeable. She walked me through every step and any questions I had she answered politely. The process was so smooth and much easier than it seems because I was having trouble finding a reliable insurance but nonetheless she was AMAZING !!!!! Wishing nothing but the best for her in her future endeavors and the company as well. 💗"
We responded:
"Thank you so much, Chrissy! I'm delighted to hear that Dominique made your first insurance experience smooth and easy. Her dedication to helping our customers is truly appreciated. We wish you all the best and are here for any future needs you may have!"
Sonia Urquiza
April 15, 2026
5
out of
5
rating by Sonia Urquiza
"Victor was exceptionally persistent in securing a better quality of pricing. I have been a customer of State Farm for many years, primarily holding a life insurance policy. We have now consolidated all of our insurance policies with your agency. He made this process remarkably comfortable and straightforward. I appreciate all of your assistance in this matter. Thank you."
We responded:
"Thank you, Sonia! I'm happy to hear that Victor made the process of consolidating your insurance policies comfortable and straightforward. We truly appreciate your long-standing trust in us for your insurance needs and are grateful for your continued support. If there's anything else we can assist you with, feel free to reach out anytime!"
ky vo
April 9, 2026
5
out of
5
rating by ky vo
"Jocelyn at Kathleen Alexander state farms very helpful and professional thank you Jocelyne"
We responded:
"Thank you Ky!"
Timothy Arden
April 9, 2026
5
out of
5
rating by Timothy Arden
"Knowledgeable and pleasant to deal with"
We responded:
"Thank you for the positive review, Timothy. We are grateful for you!"
Donna Marie Vance
April 8, 2026
5
out of
5
rating by Donna Marie Vance
"Victor Quinonez with the Kathleen Alexander State Farm insurance group was immensely helpful with all aspects of changing both my house and auto policies to State Farm. I love when customer service is a pleasure."
We responded:
"Thank you, Donna Marie! I'm happy to hear that Victor was able to assist you with your policy changes. We strive to make customer service a delightful experience. If you have any more questions or need further assistance, feel free to reach out!"
Lenette Burton
April 6, 2026
5
out of
5
rating by Lenette Burton
"Very helpful evert time I talk to them. They go out of their way to explain things to you"
We responded:
"Thank you, Lenette! I'm happy to hear that our team has been helpful and takes the time to explain things clearly. We’re committed to providing excellent service and are always here for you. Let us know if there's anything else we can assist with!"
Karen Posey
April 6, 2026
5
out of
5
rating by Karen Posey
"Very friendly! Helped me in every way possible! Made everything easier! Thanks Lina!😊"
We responded:
"Thank you, Karen! I'm so happy to hear that Lina was able to assist you and make everything easier. We appreciate your feedback and are always here to help with any future needs. 😊"
Marianita Haro
April 3, 2026
5
out of
5
rating by Marianita Haro
"Thank you for a prompt service and very helpful and knowledgeable team, especially Victor whom helped me out with my homeowners insurance."
We responded:
"Marianita, thank you for your wonderful feedback! I'm happy to know that Victor and our team were able to assist you with your insurance. We’re committed to providing prompt and knowledgeable service. If you need anything else, feel free to reach out!"
Sister Janet Barnes
April 2, 2026
5
out of
5
rating by Sister Janet Barnes
"I added a vehicle today and my service was very Good! I couldn't remember the name of the Agent but the service was tremendous! I love you guys!"
We responded:
"Thank you, Sister Janet Barnes! I'm so happy to hear that you had a great experience with us. Our team is dedicated to providing tremendous service, and it's wonderful to know you felt that! We appreciate your kind words and love having you as part of our community. If there's anything else we can assist you with, just let us know!"
alex wong
March 31, 2026
5
out of
5
rating by alex wong
"Victor has been very helpful guiding me through my first auto insurance purchase. The explanations were very detailed and things went smoothly for me. Highly recommend :)"
We responded:
"Thank you, Alex! I'm happy to hear that Victor was able to assist you with your first insurance purchase. It's wonderful that everything went smoothly for you. We appreciate your recommendation! If you need anything else, feel free to reach out."
Kevin Borg
March 30, 2026
5
out of
5
rating by Kevin Borg
"Cross was amzing from start to finish. He was extremely patient and saved us a lot of money. We appreciate his efforts and will send potential clients his way!!!"
We responded:
"Kevin, thank you for your fantastic feedback! I'm happy to hear that Cross provided you with such excellent service and helped you save money. Your willingness to recommend us is greatly appreciated. If you ever need anything else, feel free to reach out!"
Michael Czulno
March 27, 2026
5
out of
5
rating by Michael Czulno
"Your crew at the office are all wonderful but I would personally like to comment on Lina. She is an extremely knowledgeable, polite and enthusiastic employee of your staff. Her customer service skills are not taught but come from dedication and the attitude that any question asked is not a stupid question and should be handled with professionalism and more importantly with the correct information. For over 20 years I used State Farm for my auto/home needs but left then because the customer service at another State Farm office and it’s Corporate service was horrendous. I always was stunned on how rude an office staff could be to a customer. Your office and staff, excluding one exception, have been excellent. I would line to personally extend my appreciation to Lina Martinez and Victor. Victor is personable and knowledgeable and his sense of humor makes me smile. Lina Martinez, in my opinion, epitomizes the words customer service. She is knowledgeable and handles all inquiries with concrete answers or suggestions. I had not experienced damage to my roof in over a century but Lina answered my questions and insured the process of helping me understanding adjuster’s estimates and explaining the payment process. State Farm would greatly benefit putting Lina in a higher position within State Farm addressing Customer Service at the Corporate Level or at a minimum offices in Nirth Texas."
We responded:
"Thank you for your feedback, Michael! I'm happy to hear that Lina made such a positive impression and demonstrated her knowledge and enthusiasm. We’re committed to providing excellent service and appreciate your recognition of our efforts. If you have any other questions or need further assistance, feel free to reach out!"
Kelly Rowe
March 26, 2026
5
out of
5
rating by Kelly Rowe
"Let me just say I don't leave reviews but I felt this was a must. My experience with Cross was the BOMB!!!! Cross answered every question and concern I had. We were with our previous insurance company for 10+ years and we made the switch because the new premium was significantly cheaper and I got my dream car thanks to Cross and State Farm. I would say Run don't walk and call them and ask for Cross."
We responded:
"Thank you, Kelly! I'm so happy to hear about your positive experience with Cross and the team. It's fantastic that we could offer a better premium. If you ever need anything else, feel free to reach out!"
Joe K
March 25, 2026
5
out of
5
rating by Joe K
"Great office to deal with. Victor and the rest of the office have been very helpful and attentive to any of our request. Our whole family and the in-laws have auto & renters policy with them. Good prices as well."
We responded:
"Thank you, Joe! I'm happy to hear that Victor and the team have been helpful and attentive to your family's needs. It's great to know you're satisfied with our prices too. If there's anything else we can assist you with, feel free to reach out anytime!"
Darla Lewis
March 23, 2026
5
out of
5
rating by Darla Lewis
"I had the pleasure of working with Cross he is awesome and was very helpful getting me the right numbers for my vehicles. I highly recommend Cross."
We responded:
"Thank you, Darla! I'm glad to hear that Cross was able to assist you effectively with your rates. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out!"
Mary Littrell
March 20, 2026
5
out of
5
rating by Mary Littrell
"I had the pleasure of working with Cross. He was knowledgeable and explained everything the whole way through. I definitely had a great experience with Cross and State Farm."
We responded:
"Thank you for your review, Mary! I'm happy to hear that Cross provided you with such a knowledgeable and thorough experience. We appreciate your feedback and are glad you had a great experience with our office. If you need anything else, feel free to reach out!"
mika taylor
March 19, 2026
5
out of
5
rating by mika taylor
"Victor helped me. He was so kind. I felt like I was in good hands as he was very educated in his practice. He used his own anecdotal experience to help me understand what things meant and how the insurance worked to best fit my needs. 10/10 experience."
We responded:
"Thank you for your review, Mika! I'm delighted to hear that Victor provided such a positive experience and made you feel well taken care of. It's wonderful that his expertise and personal insights helped you understand your insurance options. We’re always here to assist with any future needs!"
Melissa Moody
March 19, 2026
5
out of
5
rating by Melissa Moody
"I have worked with Kathleen and her team for years! A special thanks to Lina for keeping us up to date on all of our policies."
We responded:
"Thank you, Melissa! I'm happy to hear that you've had such a positive experience with our team over the years. Lina will be thrilled to know her efforts are appreciated in keeping your policies updated. We're always here to assist you with any insurance needs!"
Nathan Schuetze
March 13, 2026
5
out of
5
rating by Nathan Schuetze
"Victor was very helpful in answering my questions and giving me the best support for my situation."
We responded:
"Thank you, Nathan! I'm happy to hear that Victor provided you with excellent support and answered your questions effectively. Our team is dedicated to offering the best service possible. If there's anything else you need, feel free to reach out!"
Andrew Wible
March 13, 2026
5
out of
5
rating by Andrew Wible
"Great people!"
We responded:
"Thank you, Andrew! I'm happy you think so highly of our team. We’re here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"