State Farm® Insurance Agent Kathleen Alexander
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Suzanne Ancy
December 1, 2025
5
out of
5
rating by Suzanne Ancy
"Phone was answered quickly by Victor. He was very professional and knowledgeable. He was efficient in getting my insurance needs met. Happy to have State Farm as my insurance company."
We responded:
"Thank you, Suzanne! I'm glad to hear that Victor provided you with professional and knowledgeable service. It's wonderful to know you're happy with State Farm for your insurance needs. If there's anything else we can assist you with, feel free to reach out!"
Jennifer Garcia
November 26, 2025
5
out of
5
rating by Jennifer Garcia
"Love the customer service always willing to help."
We responded:
"Jennifer, thank you for your wonderful feedback! I'm happy to know that our customer service has been helpful to you. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Cachét Rayford
November 26, 2025
5
out of
5
rating by Cachét Rayford
"Lina was absolutely amazing! Knowledgeable, patient, and kind! She deserves a raise! Jocelyne was great as well! I wish I could write many reviews."
We responded:
"Wow, thanks a ton for the fantastic shoutout, Cachét! We're thrilled to hear Lina made a positive impact on your experience. Your kind words have been noted, and we'll make sure she gets the recognition she deserves. If you ever need assistance in the future, don't hesitate to reach out."
selene torres (chivo)
November 26, 2025
5
out of
5
rating by selene torres (chivo)
"I really like the way they treat me good personally"
We responded:
"Thank you, Selene! I'm happy to know you feel well taken care of by our team. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Faybea Washington
November 26, 2025
5
out of
5
rating by Faybea Washington
"Cross with Kathleen Alexander State Farm is a gem. He worked out the perfect policy for us. I thank him for being patient, accommodating and extremely knowledgeable. I’ve been with Kathleen Alexander for many years and they always talk great care of me."
We responded:
"Thank you, Faybea Washington! I'm delighted to hear that Cross was able to assist you with such care and expertise. Your loyalty over the years means a lot to us, and we're committed to continuing to provide you with excellent service. If you ever need anything else, feel free to reach out!"
Kameshia Macon
November 24, 2025
5
out of
5
rating by Kameshia Macon
"Lina is the best to work with. The entries staff is actually always so pleasant. I've working with them for years."
We responded:
"Thank you, Kameshia! I'm happy to hear that Lina and the team have made your experience so positive over the years. We truly appreciate your continued trust and support. Let us know if there's anything else we can assist you with!"
BoB Pfeifer
November 21, 2025
5
out of
5
rating by BoB Pfeifer
"Cross and Lina are a pleasure to work with and EASY to get a hold of when I need to talk with someone in the office."
We responded:
"Thank you, Bob! I'm happy to hear that Cross and Lina have been so helpful and accessible for you. Our team is dedicated to providing excellent service, and it's great to know we're meeting your needs. Let us know if there's anything else we can assist you with!"
Tim Wing
November 19, 2025
5
out of
5
rating by Tim Wing
"Cross was very knowledgeable and expressed a sincere desire to assist us with our insurance needs. He explained the products very well and gave us several options and price points that work best for us."
We responded:
"Thank you, Tim! I'm happy to hear that Cross was able to provide you with the information and options you needed. Our team is dedicated to helping you find the best solutions for your insurance needs. If you have any more questions or need further assistance, feel free to reach out!"
ziad miloud
November 18, 2025
5
out of
5
rating by ziad miloud
"Okay"
We responded:
"Thank you, Ziad, for your feedback! I'm glad to see your positive rating. If there's anything more we can do for you, feel free to reach out!"
Doreen Garcia
November 18, 2025
5
out of
5
rating by Doreen Garcia
"Cross helped me today and I really appreciate him for explaining all what I signed he’s got knowledge and a wonderful personality and I will definitely be working with him for future reference"
We responded:
"Thank you, Doreen! I'm happy to hear that Cross was able to assist you so effectively. His knowledge and personality are indeed valuable to our team. We're here for any future needs you might have. Let us know if there's anything else we can do for you!"
Nellie L
November 14, 2025
5
out of
5
rating by Nellie L
"Jocelyn Sepulveda was very responsive and answered my quesions about the documents I received from our roofing contractor. She also helped me update some information on our automobile insurance. The customer service we have received whenever we have called to ask questions or make a claim is the reason why we have been with State Farm since 1999. They always treat us well."
We responded:
"Nellie, thank you for your wonderful review! I'm glad to hear that Lina was thorough and answered all your questions. It's fantastic that our customer service has consistently met your expectations since 1999. We truly appreciate your loyalty and are always here to help with any future needs or questions."
Michael Czulno
November 12, 2025
5
out of
5
rating by Michael Czulno
"Your crew at the office are all wonderful but I would personally like to comment on Lina. She is an extremely knowledgeable, polite and enthusiastic employee of your staff. Her customer service skills are not taught but come from dedication and the attitude that any question asked is not a stupid question and should be handled with professionalism and more importantly with the correct information. For over 20 years I used State Farm for my auto/home needs but left then because the customer service at another State Farm office and it’s Corporate service was horrendous. I always was stunned on how rude an office staff could be to a customer. Your office and staff, excluding one exception, have been excellent. I would line to personally extend my appreciation to Lina Martinez and Victor. Victor is personable and knowledgeable and his sense of humor makes me smile. Lina Martinez, in my opinion, epitomizes the words customer service. She is knowledgeable and handles all inquiries with concrete answers or suggestions. I had not experienced damage to my roof in over a century but Lina answered my questions and insured the process of helping me understanding adjuster’s estimates and explaining the payment process. State Farm would greatly benefit putting Lina in a higher position within State Farm addressing Customer Service at the Corporate Level or at a minimum offices in Nirth Texas."
We responded:
"Thank you for your feedback, Michael! I'm happy to hear that Lina made such a positive impression and demonstrated her knowledge and enthusiasm. We’re committed to providing excellent service and appreciate your recognition of our efforts. If you have any other questions or need further assistance, feel free to reach out!"
Brooklynn Smith
November 11, 2025
5
out of
5
rating by Brooklynn Smith
"I can’t recommend this company enough! Victor always does an amazing job and is always looking for ways to save me money and get me the best policy!"
We responded:
"Thank you, Brooklynn! I'm happy to hear that Victor has been doing such a great job for you and helping you find the best policy. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Jason Price
November 11, 2025
5
out of
5
rating by Jason Price
"“Cross” was very helpful and very informative glad I came across him and he took care of all my insurance needs and becoming a new customer"
We responded:
"Thank you, Jason! I'm happy to hear that Cross was able to assist you with your insurance needs. We appreciate you choosing us and look forward to serving you as a new customer. If you have any questions or need further assistance, feel free to reach out!"
Nicole Johnson
November 10, 2025
5
out of
5
rating by Nicole Johnson
"I had a great experience with Victor with Kathleen Alexander State Farm. He saved me some money and I got a better policy. He was very friendly, wasn’t forceful and answered any questions I had."
We responded:
"Nicole, thank you for your wonderful feedback! I'm happy to hear that Victor provided you with a friendly and helpful experience, and that you were able to get a better policy while saving money. We’re always here to assist with any further questions or needs you might have!"
Scatt
November 7, 2025
5
out of
5
rating by Scatt
"Victor had me covered and on my way in less than 20 minutes. He asked my needs and answered every question I asked. After that Victor went to work and Ia few minutes later I was on my way. Thank you for valuing my time and getting me back to my day."
We responded:
"Thank you, Scatt! I'm happy to hear that Victor was able to assist you efficiently and answer all your questions. We always aim to respect your time and provide quick, thorough service. Let us know if there's anything else we can do for you!"
supernathan1959
November 6, 2025
5
out of
5
rating by supernathan1959
"I personally have been with Kathleen over 15 years. She and her team included Lina treat you a family. Person care, best rates, 5 star customer service. Thank you for so many years having piece of mind."
We responded:
"Thank you for your wonderful feedback! I'm happy to know that you feel like family with us. Your peace of mind is our priority, and we're grateful for your loyalty over the years. Let us know if there's anything else we can do for you!"
Krigo
November 5, 2025
5
out of
5
rating by Krigo
"The agent is really kind and willing to help me."
We responded:
"Krigo, thank you for your kind words! I'm happy to know you felt supported and appreciated by our team. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
Meifen Wang
November 4, 2025
5
out of
5
rating by Meifen Wang
"Great people! Great service. Definitely recommend."
We responded:
"Meifen, Thank you for the wonderful review! I'm glad you had a positive experience with our office. If you ever need any further assistance, we're here to help. - Kathleen Alexander - State Farm Insurance Agent, Fort Worth, TX"
Wayne Rudolph
November 3, 2025
5
out of
5
rating by Wayne Rudolph
"Lina was very helpful in addressing my concerns and completing needed documentation."
We responded:
"Wayne, thank you for sharing your experience! I'm happy to know Lina was able to assist you effectively with your concerns and documentation. If there's anything else we can do for you, just let us know. We’re here to help!"
Diana Soria
November 2, 2025
5
out of
5
rating by Diana Soria
"Friendly and willing to help where needed. A young man helped me a lot to keep on getting a discount for safe driving for years. Also , very nice to work with Joslyn (misspelled) before to work on my house and car insurance."
We responded:
"Thank you, Diana! I'm happy to hear that our team has been helpful and supportive. It's great to know that the young man assisted you with your safe driving discount and that you enjoyed working with Joslyn on your insurance needs. If there's anything else we can do for you, just let us know!"
Brenda T
November 1, 2025
5
out of
5
rating by Brenda T
"Cross was amazing and helped me get a great deal on a new policy!"
We responded:
"Thank you, Brenda! I'm happy to hear that Cross was able to assist you with a great deal on your new policy. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Walter Davis
October 29, 2025
5
out of
5
rating by Walter Davis
"Nice customer service"
We responded:
"Thank you, Walter! I'm happy you appreciated our customer service. If you ever need anything else, feel free to reach out!"
Bob Tansill
October 29, 2025
5
out of
5
rating by Bob Tansill
"I called Kathleen’s office to get help putting my current policy card in my online wallet. Cynthia sent an email with the proper steps which were perfect. Her office is always very helpful."
We responded:
"Thank you for sharing your positive experience, Bob! I'm glad Cynthia was able to assist you with adding your insurance card to your online wallet. We're always here to help and appreciate your kind words about our helpful team. If you need anything else, feel free to reach out! - Kathleen Alexander - State Farm Insurance Agent, Fort Worth, TX"
David Eubank
October 28, 2025
5
out of
5
rating by David Eubank
"Jocelyne was great. I had a question about split billing that she explained to me. She made the payment seem simple. Great agency!"
We responded:
"Thank you, David! I'm happy to hear that Jocelyne was able to assist you with your split billing question and make the payment process straightforward. We appreciate your feedback and are always here to help with any insurance needs you might have. Thanks for choosing us!"